Jelly Life Terms and Conditions — Complete Terms of Membership and Services

1 General Terms & Conditions and Applicability

Jelly Life (hereinafter referred to as "the Platform" or "we") is an internationally licensed online gaming platform providing gaming services to users in Bangladesh and other countries. These Terms and Conditions apply to all services, games, bonuses, and transactions on the Platform.

By registering, logging in, or using any service on Jelly Life, you automatically agree to these Terms and Conditions. We recommend that every member read this document in full and contact our support team with any questions.

Jelly Life's Terms and Conditions may be updated at any time. Continued use of the Platform following any changes will be considered acceptance of the updated terms.

• These Terms and Conditions are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
• Jelly Life reserves the right to restrict or terminate any user's account or access to services at any time, for any reason.
• These Terms and Conditions are governed by the laws of Bangladesh and applicable international gaming regulations.

2 Account Registration & Eligibility

To open an account with Jelly Life, you must meet the following eligibility requirements. If these conditions are not met, we reserve the right to close the account at any time.

• You must be at least 18 years of age. Account registration by minors is strictly prohibited.
• Each individual may register only one account. Multiple accounts are strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• It is your responsibility to keep your account password and login details confidential.
• A national ID card or passport may be required for KYC verification.
• Opening an account using another person's identity or information is a criminal offence.

3 Deposit & Withdrawal Policy

All financial transactions on Jelly Life are subject to specific rules that every member must follow. These rules are in place to protect your funds and ensure full transparency on the Platform.

• Minimum deposit amount: BDT 100; minimum withdrawal amount: BDT 500.
• Transactions can be made via bKash, Nagad, and bank transfer.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests are typically processed within 3–15 minutes.
• Jelly Life may request additional verification for suspicious transactions.
• Before making a deposit, ensure your payment details are correct. Transactions made with incorrect information may not be refunded.

4 Bonus & Promotion Terms

Jelly Life regularly offers a variety of bonuses and promotions. Each bonus has its own specific terms, which apply alongside these general Terms and Conditions.

• The welcome bonus is available to new members only and can be claimed once.
• To withdraw bonus funds, the specified wagering requirements must be met.
• Claiming bonuses through multiple accounts or false information will result in bonus cancellation and account suspension.
• Bonus offers are automatically cancelled once they expire.
• Jelly Life reserves the right to modify or cancel any bonus offer at any time.
• Cashback bonuses are awarded based on actual losses only.

5 Gaming Rules & Fair Play

All games on Jelly Life are completely fair and transparent. Every game uses internationally certified RNG (Random Number Generator) technology, ensuring that all outcomes are entirely random and cannot be manipulated by anyone.

• Any technical issues occurring during gameplay will result in the incomplete round being considered void.
• Jelly Life reserves the right to void winnings obtained due to software bugs or errors.
• In Live Casino games, the dealer's decision is final.
• Playing from multiple accounts simultaneously is prohibited.
• Gaming session records are stored and may be used as evidence in the event of a dispute.

6 Prohibited Activities

The following activities are strictly prohibited on the Jelly Life platform. Violations may result in permanent account closure and forfeiture of all balances.

• Bonus arbitrage or any misuse of the bonus system.
• Attempting a chargeback or payment fraud.
• Using automated software, bots, or scripts to play games.
• Harassing or insulting other members.
• Money laundering or illegal financial activities.
• Attempting to attack or hack the platform's security systems.
• Logging in using another person's account credentials.

7 Privacy & Data Protection

Jelly Life places the highest priority on protecting your personal information. We use 256-bit SSL encryption and comply with international data protection regulations.

• Your personal information is never sold or shared with third parties.
• Payment information is fully encrypted and stored on secure servers.
• Information may be disclosed to authorities when required by legal obligation.
• Cookies and tracking are used solely for platform improvement purposes.

For more details, visit our Privacy Policy Visit the page.

8 Responsible Gaming Policy

Jelly Life believes gaming is a form of entertainment, not a source of income. We encourage all members to play responsibly and provide a range of tools to help them do so.

• Deposit Limit: Set a daily, weekly, or monthly cap on how much you deposit.
• Session Limit: Set how long you want to play each session.
• Cooling-Off Period: Temporarily close your account for anywhere from 1 day to 6 weeks.
• Self-Exclusion: Apply for a long-term account closure.
• Reality Check: Receive reminders about your gaming time at regular intervals.

9 Account Closure & Suspension

Jelly Life may suspend or permanently close accounts under the following circumstances. Members will be notified before an account is closed; however, immediate action may be taken in cases of serious violations.

• Violation of any section of these Terms and Conditions.
• Registering with false or incorrect information.
• Failure to complete or pass KYC verification.
• Account inactive for an extended period (12 months).
• Upon instruction from a legal or regulatory authority.

Members may also request account closure at any time. In such cases, the remaining balance will be made available for withdrawal.

10 Dispute Resolution Process

If you have a dispute or complaint, please contact our customer service team first. We typically resolve all complaints within 24 hours.

• A ticket number will be issued once your complaint has been submitted.
• Complex disputes will be resolved within a maximum of 7 business days.
• If you are not satisfied with a decision made by Jelly Life, you may apply for international gaming arbitration.
• In disputes relating to game outcomes, server logs will be treated as the final and definitive evidence.

11 Changes to Terms & Contact

Jelly Life may update these Terms and Conditions at any time. Members will be notified of significant changes via email or platform notifications.

Updated terms take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the revised terms.